Returns and Refunds
Here at BroGadget Store we always do our best to make our customers happy with quality products and reliable service. However, there might be several unforeseen factors which result in damaged or broken products. If you have received a defective, damaged or broken product, please contact us to firstname.lastname@example.org so we can address the issue clearly and give you the best solution. (Please read full documentation)
The e-mail you send us must contain:
1. Photos or videos of the product in case is damaged or broken.
2. The address you send the e-mail from, must be the same you use to make the order at BroGadget Store.
Our policy lasts 10 days. If 10 days have gone by since you received your goods, unfortunately we can’t offer you a refund or exchange.
PROCESSING AND FULFILLMENT
You will be charged in full when you place your order. Your order will not be shipped until your payment is processed. If we are unable to fulfill your order for any reason we will process a refund for the full amount you were charged. The refund will process to your original form of payment.
REFUNDS (if applicable)
Full refunds are not available under the following circumstances:
Your order did not arrive due to factors within your control (for example: providing the wrong shipping address).
Your order did not arrive due to exceptional circumstances outside BroGadget Store´s control (For example: not cleared by customs, delayed by a natural disaster, etc.)
Other exceptional or unforeseen circumstances outside the control of BroGadget Store.
In case you return the item to us, and we have received it and inspected it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, please first check your bank account again, then contact your credit card company, it may take some time before your refund is posted on your account.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
RETURNS/EXCHANGES (if applicable)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We only replace items if they arrive defective or damaged. If you want to exchange it for the same item, send us an email to firstname.lastname@example.org, we will give you further detail to ship your product back to us again.
Our RETURN/EXCHANGE policy does not cover:
- Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
- If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases.
We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. But don´t worry, this is completely normal due to the amount of orders that our warehouses process.
To return your product, you should send us an email to email@example.com, we will give you further detail to ship your product back to us again.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your product to reach you again, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance because we don’t guarantee that we will receive your returned item.
We strive to ship all orders within 24 to 48 hours of receipt of your order depending on the time your order comes through. Our business hours are Monday - Saturday 8am - 6pm.
We do not ship on sundays and legal holidays.
SHIPPING MULTIPLE ORDERS
If you order multiple items on the same day, they may ship separately. This means that you may receive your products on different dates.
SHIPPING TO MULTIPLE LOCATIONS
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.
You will never be charged more for shipping and handling than what appears at checkout.
Unfortunately, we do not have the ability to change the shipping address once an order goes into processing so please make sure you enter the correct details.
CHANGES & CANCELLATIONS
We may be able to cancel the order if the request comes 12hrs before the order is completed.
Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Once the order has been sent to our warehouse for processing, neither you nor our customer service staff can change it. If your order completes the 12hrs fulfillment time, it can no longer be changed or canceled.
If there’s a problem with a transaction, we’ll put a hold on the funds until the issue is resolved. We investigate and stay involved every step of the way.
* We are not responsible for packages getting lost on the way to us.